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Shipping & Tracking

Shipping

Purchases will be shipped via EMS (Worldwide Express Mail Service) or USPS (U.S. Postal Service) to most places in the world.

To estimate the total delivery time for your purchase, please allow one to two business days to process your order for shipment. Orders are processed and delivered Monday through Friday, excluding holidays. newomgwatches.com cannot be responsible for unanticipated delays, such as holidays.

All orders are shipped to the address as stated by the customers when the orders are placed. It is the customer's responsibility to ensure that the address entered is in accordance with the shipping courier's standard.

All parcels will be marked as "Gifts" or "Samples" to avoid fees imposed by customs, but the recipient will be fully responsible for the charges if any. 

Tracking

A shipping confirmation is emailed to you as soon as your purchased product has been shipped, which will allow you to track the status of your shipment online.

If you are not completely satisfied or if there is a discrepancy with your order, please retain all documentation and packaging and contact us immediately by sending an email to watchesservice86@gmail.com or click Online Support for assistance.

 

FAQ:

1.How much does shipping cost?

 All products free shipping , no matter how many items you purchase per transaction.

2.I urgently need to receive my order. Can I select an express shipping method?

You may have to pay higher shipping fees for selecting an express shipping method on https://www.newomgwatches.com/special-dhl-fast-shipping-method.html. Moreover, orders shipped with an express mail service usually have a higher probability of being stopped by Customs officers and of incurring in higher import duties. You will be able to choose your preferred shipping method on the checkout page of your order.

3.I can see that the status of my order shows "Delivered", but I have not received my parcel. What can I do?
Below are some steps and suggestions on how you can solve this issue:

Check if the shipping address of your order is correct;
Ask your neighbors, relatives or friends if they have received the parcel on your behalf;
If you have any questions about your order, please contact our online customer service or send us an email directly (watchesservice86@gmail.com ). We will refund you or send you a replacement after receiving your question.